1. Why do you create proofs (samples) before I buy?

Creating a proof for you, allows you to approve the design and check it for accuracy before you purchase.


2. When do I get my proof?

With every order, we create the artwork and prepare a proof (sample) for your approval. Within 1 business day, your proof will be available for viewing online. You'll receive an email with a link to your proof page. From that page, you may order as many copies as you like.


3. What is the turnaround time for banners?

From the time you purchase your banners until the time you receive them is generally 4-10 days. That's the time it takes to print your banners and have them shipped via UPS. Custom orders (unusual sizes or complex graphics) may take a day or two longer. Visit our Shipping page for a closer estimate.


4. Can I order a vertical banner?

Yes! Please let us know in the instructions area on the order form that you want your banner to be vertical instead of horizontal.


5. What are the standard sizes of banners that you offer?

We have five standard sizes for our banners: 2'x4', 3'x6', 3'x8', 4'x8' and 5'x8'. Banners may ordered in most any other size you choose by calling our office at (843) 758-5739. Custom sized banners are no additional charge.


6. Are the banners weatherproof?

Yes! Are banners are designed for indoor or outdoor use. We use high quality ink, sturdy 13 ounce vinyl and durable seams and grommets. They resist fading in the sun and rain.


7. Do you offer quantity discounts?

Yes we do! Please see our Prices page for discounts on standard sizes. We also discount custom sized banners when purchased in quantity.


8. What are your business hours?

Monday - Friday 9AM – 4PM Eastern Time, closed on major holidays.


9. How do I wash and store my banner?

Always roll it up with the ink facing out and store it in a cool, dry location. Use a damp cloth or sponge and a mild detergent to wash it. Never use any type of solvent (alcohol, Goof-Off, etc).


10. What if I have not received my proof(s) after 2 days?

There are two possibilities here. Although rare, it is possible that your order was not received. After all, computers are people, too. The email containing the link to your proof(s) could have ended up in your spam folder. Contact our office if it's been 2 business days since your order and you have not received your proof(s).


11. What if I need to make changes to my banner?

When you receive your proof, you may request changes if it's not exactly what you want. Once your banner has gone to print, we cannot make any changes to it.


12. What are the terms of sale?

All sales are final. Full payment is required after you approve your artwork and before printing begins.


13. What if I need more banners later?

We always keep your original artwork on file. If later you need more copies, just call us or fill out the order form and let us know we already have the artwork. We will retain company logos, school mascot images, etc. for future print jobs.


14. Can I get my banner with unfinished edges?

Certainly. Our banners automatically come hemmed and with grommets. However, you can request unfinished edges or hems only (no grommets) right on the order form.


15. What payment methods are available?

You may pay securely with any major credit or debit card. Additionally, you may mail a check made out to Banners and Beyond, LLC and mail it to PO Box 7636, Florence SC 29505. Be aware that we process and clear all checks before sending a job to print and this can slow the process of your order by up to 10 days.